Terms & conditions
Satisfaction Guarantee Policy
Our guest satisfaction is so important and we want every one of our guests to leave the salon feeling happy and highly satisfied with the service they have received. In the event of you not being satisfied with the service provided we kindly ask you to email info@radiohairsalon.com with a description as to why you are unhappy and outline the expectations you wished you would have received within 7 days of your initial appointment. Imagery of the initial reference image shown to your stylist and images of your hair after our service would be beneficial, though cannot always be a true representation of the service.
On some occasions an in person assessment would be required for correct investigation. Though images are helpful for minor adjustments, they aren’t always visually accurate through photographs for more complex concerns.
Our policy for corrective appointments is for you to be booked with your initial Hairstylist. We do understand this may feel uncomfortable for some people, but it is important and beneficial for you to have your hair rectified by the stylist who got to know you and your requirements from the initial consultation. Our team will always be grateful for the chance to welcome you back personally and make you happy.
If you have changed your mind and have decided you would like something different prior to your initial consultation and would like something different, this would be a chargeable service,
If you have changed or attempted to change your hair in any way by a third party and request an appointment, this will be a chargeable service.
Payment options
RADIO Salon’s are cashless and accept card payments only. We also accept AMEX card payments.
Cancellation and lateness Policy
We ask all guests who wish to cancel their appointments, please do so no later than 24 hours prior to your appointment. Cancellations within this timeframe may result in either full or partial payments depending on the time frame and time of services originally booked.
For guests who are running late to their appointment, we kindly ask that you try to let us know by telephone at earliest convenience. For excessively late guests, there may be instances where we will need to reschedule your appointment, arrange to a later time in the day or adapt the services booked accordingly with the time we have available. We will always endeavor to fulfill your appointments as much as possible, but on occasion we may not be able to do so.
Guests with excessively long and/or thick hair
For any hair types that are excessively long and/or thick, we kindly ask for you to please let us know at the initial stages of booking. This will allow us to ensure there is sufficient timings booked to be able to achieve your desired look. Please note for extra time, product and skill, there will be a surcharge applied to your guest bill ranging from £10-£100 depending on the services booked and the extra time required. In most cases of guests needing alot of additional time. We tend to charge an hourly rate rather than individual services. We will always suggest a complimentary consultation with our stylists if you are unsure, so we can be transparent on the pricing for you.
Patch Testing
RADIO salons use DAVINES hair colour products.
All new guests or guests who haven’t visited the salon in a 6 month period, will require a mandatory colour patch test. You can drop by any of our salon locations for this with no booking required unless you have specific requirements for your service. In this instance we ask you book a colour consultation with your chosen stylist.
After colour additional services
Please note all colour services do not come with a finishing service. If you wish to have a haircut service and/or a styling, you will need to book this service additionally. For toning services, these will also need to be booked in addition to some of our services. These are not always included.
For all guests having colour who do not wish to book a full price finishing service, we have 2 options for guests in this instance. We have guest blowdry stations were products and brushes are available for you to finish your look. Or we have an assistant quick dry service with a cost of £25. This is a 20 minute service that involves a rough dry, smoothing over with a round brush and creating a little detail through the front for guests with shaping. Complete smooth looks are also a look we create for you.
Multiple session expectations
In many instances, multiple session appointments will be required to achieve your desired hair colour result. This is common with guests with naturally dark bases wishing to go to a lighter shade, corrective appointments after using at home box dye and hair that requires gentle lifting with minimal damage. The integrity of your hair will always be our main priority and we will always aim to give you a realistic expectation for your personal hair journey.
Non Judgement Policy
RADIO Salon’s have a strict no judgment policy in all of our locations and a zero tolerance policy for discrimination of any kind. This policy is expected from our salon staff and guests to the salon.
Complimentary fringe trims
Guests are entitled to a complimentary fringe trim between their visits. These fringe trims are required to be booked with your regular stylist, can be booked no longer that 8 weeks between appointments and on the days of Monday - Friday only. We kindly ask all guests to call on the morning of the day you you wish to have your fringe trimmed and we will let you know the times available. Timings will usually be on the hour. We unfortunately cannot accept a late start of a fringe trim due to them coinciding with an appointment directly at the same time in the stylists column. In this instance we will do our best to accommodate you with another stylist.
APPOINTMENT CONFIRMATIONS AND REMINDERS
All RADIO confirmations of appointments and appointment reminders will be sent to guests VIA email. Our teams will kindly ask you to confirm these details when you are in salon or placing a booking to ensure you are up to date with your appointments. Please note some emails may go to spam or junk folders so these may need to be checked. Confirmations usually come within the hour after placing a booking and booking reminders 48 hours ahead of your appointment time, giving you sufficient notice of cancelling if needed or to amend your appointment.
DEPOSITS and card detail information
On occasion, guests may be required to pay a deposit for their services booked. These deposits are usually for the following reasons: Colour correction appointments requiring extended timings, Specialist services such as NanoKeratin requiring extended timings and Selective stylists who are fully booked in advance. If appointments are cancelled within the correct time period, full deposit will be returned. If appointments are cancelled outside of this period some or all of the deposit will not be returned due to loss of business within a short time frame. Please look out for email communication of your appointments booked which will prompt you with enough time to cancel a booking.
When booking online and booking large appointment times, card details for your guest profile may also be requested. Radio salons use STRIPE card validation. All details are kept secure from Radio and are cloud based. These details remain connected to your guest profile for a limited time only and will need to be re-entered once they expire.
Radio salons will never take a pre-payment from a guest without full communication first.
DAMAGED ITEMS OF CLOTHING
At Radio Hair Salon, we take every precaution to ensure your clothing is protected during your visit by adhering to proper gowning procedures. However, we kindly ask guests to refrain from wearing expensive or delicate items of clothing to the salon.
While we prioritise minimising accidents, from time to time, non-intentional mishaps may occur, whether by fault of the guest or our team. Although these instances are rare, we cannot be held accountable for the cost of any clothing that may be damaged during your appointment.
We appreciate your understanding and cooperation as we work together to create a safe and enjoyable salon experience for everyone.
INCREASE OF SERVICE PRICING
In a world which is becoming rapidly more and more challenging through rising of costs, Radio as a business from time to time needs to follow suit and raise our prices to ensure the success of our salons and our work force. We always aim to remain competitive to other salon’s of a similar stature and will always raise prices as minimal as possible to have as little impact on our loyal and new guests as possible. We thank all our guests who continue to support our business and all it’s team who work for us. We exist for you!